Papa Murphy’s Ranks No. 1 on Newsweek’s Best Customer Service Companies List for Pizza Chains

Prestigious business publication partners with Statista to recognize brands with consistently outstanding service

Papa Murphy’s pizza franchise was recently named as the No. 1 brand in the nation for customer service in the pizza chain industry on Newsweek’s annual list.

Papa Murphy's pizza franchise best customer service

While we may not be the largest pizza franchise concept, our commitment to exceptional customer service puts us in a league of our own – and this recent Newsweek ranking places us ahead of larger chains such as Domino’s, Marco’s, and Hungry Howie’s. This ranking follows Entrepreneur’s Top Food Franchises list, which named Papa Murphy’s a best-bet investment for 2020. 

“We are truly honored to be included on Newsweek’s America’s Best Customer Service Companies list,” says Kim McBee, Senior Vice President of Customer Experience and Brand Marketing at Papa Murphy’s. “Customer service and satisfaction are at the heart of what we do and behind every pizza made to order specifically for each customer’s preferences and tastes.”

Papa Murphy’s stands out in the pizza segment because our brand focuses on a pizza experience designed to “Change The Way You Pizza.” We combine the convenience of fast service with the quality of fresh ingredients, and a business model that enables our customers to bake their favorite comfort food in the safe and inviting environment of their own kitchen to share with their families and friends. 

“Even amid this ongoing pandemic and its resulting restrictions, our families still want—and need—things,” says Nancy Cooper, Global Editor in Chief of Newsweek. “We hope our Newsweek-Statista rankings of the Best Customer Service 2021 companies will help make your shopping an easier, more efficient and more pleasant experience—at a time when even a little bit of satisfaction goes a long way.” 

Papa Murphy’s pizza franchise is the go-to brand for the take-and-bake pizza segment

Since our humble beginnings of two local take-and-bake pizza companies merging, Papa Murphy’s has grown to more than 1,250 locations in the United States. We grew by delivering high-quality food mixed with excellent customer service and very affordable prices. Our business model has proven successful, as our loyal customers consistently rate us No. 1 within a variety of categories in consumer surveys.

Now more than ever, consumers desire convenient access to delicious, quality, affordable food made with fresh ingredients. Pizza is an iconic family meal, and our millions of loyal customers know that they may come to any of our more than 1,250 locations and get a customized meal that’s fast, fresh, affordable, and baked right at home – when they want it.

And it’s not surprising that many of our Franchise Owners were fans of the brand before they decided to invest in Papa Murphy’s. Our distinctness is a chance for entrepreneurs to launch a low-cost investment opportunity offering high growth potential. 

“Every time I meet someone who knows I operate a Papa Murphy’s franchise, I’m told how much they love our pizza,” says Micki Waters, co-owner of eight Papa Murphy’s franchise restaurants in Eugene, Oregon. “When you’re a part of a brand you love and then hear constant reassurance that others love that brand too, you just can’t help but want to be a part of it!”

Want to learn more about owning a pizza franchise with Papa Murphy’s?

Papa Murphy’s franchise is a low-cost investment opportunity offering high growth potential. Join this dynamic brand as we expand our footprint across the United States. Initial investment costs range from $286,919 to $524,205, depending on numerous factors, including geographic areas, condition of the premises, and construction costs. We have grown to more than 1,250 locations thanks to a business model built for entrepreneurs who are passionate about quality, service, integrity, and most of all—pizza.

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