Papa Murphy’s Named Best Pizza Chain for Customer Service
Why Papa Murphy’s Remains A Top Pizza Franchise
Papa Murphy’s stands out in the crowded pizza industry as a premier choice for both local guests and franchise owners. Our unique approach avoids the high costs associated with traditional delivery and on-site dining, allowing our teams to focus entirely on the guest experience. This commitment to quality and service often leads to consistent industry recognition. Most recently, our dedication to creating a welcoming environment for our guests has earned us a top spot on Newsweek’s “America’s Best Customer Service” list. We’re proud that our efforts to prioritize the guest experience have made us the best pizza chain for those who value a personal touch. As we continue to grow with motivated owners, we’re proud to be highlighted for the standards we maintain across every location.
The Take ‘N’ Bake model is the foundation of this reputation, continuing to thrive in neighborhoods nationwide. By preparing every pizza in-store for guests to bake at home, we provide a level of freshness that other food franchise concepts can’t match. It’s an ideal solution for busy professionals who need a quick, premium meal and for families looking for customizable options that everyone can enjoy. With dough made from scratch and cheese grated by hand daily, it’s easy to see why we’re considered a leader for those who value convenience and great guest service without sacrificing quality ingredients and a home-cooked feel.
The Best Pizza Chain for Great Customer Service
The Newsweek ranking for “America’s Best Customer Service” brands is an extensive list that evaluates dozens of brands across 166 categories. As an independent survey based on over 200,000 evaluations from real customers, these rankings cover a vast range of industries, from apparel and supermarkets to bookstores and furniture brands, highlighting companies that go above and beyond for their guests. Among all of these sectors, the pizza chain category is where Papa Murphy’s earned the #1 spot. This achievement solidifies our place as the go-to destination for quality service among our competitors. It’s a testament to the hard work our teams put in every day to ensure every person who walks into our stores feels valued and supported.
“Customer service isn’t just something we talk about here. It’s a substantial part of everything we do,” said Papa Murphy’s Senior Vice President of Marketing, Dallas Massey. “Whether in one of our stores or at our support center, each team member works to ensure our guests feel valued and have a positive experience whenever they order a Papa Murphy’s pizza.”
“Being recognized by Newsweek through an independent, consumer-driven survey, and alongside such respected brands, is truly an honor,” Massey continued, adding, “This recognition reflects the care, consistency, and commitment our teams bring to every customer interaction. We’re proud to deliver welcoming experiences that reflect the quality of our pizzas, and thankful to the guests who make Papa Murphy’s part of their family meals, get-togethers, and everyday moments.”
The Revolutionary Take ‘N’ Bake Model
Since 1995, Papa Murphy’s has brought the Take ‘N’ Bake model to communities nationwide, where we prepare the pizza in the store and guests bake it at home in their own oven. This attractive business model streamlines daily tasks for our franchise owners by removing the need for delivery teams or commercial ovens. By focusing on the preparation rather than the cooking, franchisees and their teams can put all of their energy into providing a customizable experience and quality guest services. This structure keeps operations simple and allows our teams to fully prioritize the people they serve. It’s this efficient approach to business ownership that makes us a top choice for both new and multi-unit franchisees, making us the best pizza chain for entrepreneurs who want a practical and focused opportunity.
We pride ourselves on a process that includes hand-slicing fresh vegetables and grating whole-milk mozzarella in every store. The convenience of picking up your favorite pizza to bake at home is a major draw for people who value both quality and flexibility. By giving families a meal that hasn’t been sitting in a delivery box, you ensure their food is piping hot the moment they’re ready to eat. This consistency across hundreds of locations has helped us grow into a household name while maintaining the high standards our brand is known for at every franchise. With a reliable system that meets the modern demand for fresh, premium food, along with comprehensive support at every step, our franchisees have the tools needed to build a lasting presence and tap into real growth potential.
Join a Leading Food Franchise with Papa Murphy’s
Earning the #1 spot for customer service has solidified our reputation as the best pizza chain for guests who value a premium experience. When you choose to grow with Papa Murphy’s, you’re stepping into a business that people already trust to deliver quality and care. As a franchisee, you’ll have the opportunity to uphold these top-tier standards while building a business that truly serves your community. Our support team is dedicated to providing the training and tools needed to ensure your location delivers the standout service that defines our national reputation, from site selection assistance to ongoing marketing guidance. If you’re ready to lead your team and provide a menu that stays ahead of the competition, now is the time to join a brand that values both guests and franchise owners.
Explore our research pages to discover in-depth information about our startup costs, unique Take ‘N’ Bake model, and the support systems available to every owner. To take the next step in building your own Papa Murphy’s franchise, we invite you to complete the inquiry form here to connect with our team and get started in bringing a quality dining experience to your community.